Regale Microwave Ovens Shortlisted for Prestigious FEJ Award – Service and Support Category
Regale Microwave Ovens, a leading supplier of commercial microwaves, accelerated cooking ovens, and accessories, is thrilled to announce that it has been shortlisted for the prestigious 2024 Foodservice Equipment Journal (FEJ) Awards in the “Supplier of the Year for Service and Support” category.
The FEJ Awards celebrate excellence within the foodservice equipment industry, recognising suppliers who demonstrate exceptional commitment to customer service, innovation, and support. Regale Microwave Ovens’ inclusion in this year’s shortlist is a testament to the company’s ongoing dedication to providing unparalleled service and support to its customers.
A Legacy of Exceptional Service
Regale’s commitment to excellence extends beyond simply selling equipment. The company prides itself on its bespoke service model, ensuring that all operational equipment supplied to foodservice operators is optimised for performance and longevity.
Regale’s service doesn’t end with the sale. The company offers comprehensive after-sales support, including warranty provision, spare parts availability, and customer assistance, ensuring that foodservice operators can rely on their equipment to deliver day in and day out. This dedication to service has been pivotal in helping operators like Caffe Nero maintain the highest standards of food quality and service.
As Iain Phillips, Managing Director of Regale Microwave Ovens, notes, “Caffe Nero’s hot food offering is key to their business, and our unique bespoke service ensures that their operational equipment is always at peak performance, maximising customer service and profit.”
Investment in Infrastructure and Innovation
In 2023, Regale invested £275,000 into expanding its operations, acquiring an additional facility near its Hampshire headquarters. This expansion has provided Regale with 80% more warehouse space, enabling the company to hold more stock and achieve its next-working-day delivery target. Additionally, the new facility includes a state-of-the-art service centre, with plans for a demo kitchen set to open later this year.
The company’s innovative approach is further exemplified by its recent launch of new Teflon cooking trays, designed specifically for use in both microwave ovens and accelerated cooking ovens. These trays help operators minimize costly repairs, protect against spills and splatters, and maintain cleaner appliances—meeting stringent Environmental Health and hygiene standards with ease.
Recognition at the FEJ Awards
The “Supplier of the Year for Service and Support” award honours suppliers who go above and beyond in supporting their customers, providing stand-out service in areas such as warranty, after-sales service, and customer assistance. Regale Microwave Ovens’ nomination reflects the company’s unwavering commitment to these principles.
The winners of the FEJ Awards 2024 will be announced at a ceremony later this year, and Regale Microwave Ovens is honoured to be recognized among the industry’s best.